Regulations

The Regulations Relating to Registration define the contract between NQA and its clients outlining:

• key elements of the certification service
• payment terms and charges
• complaints and appeals process

The Regulations take account of specific criteria of NQA's accreditors including the provision of a complaints procedure and appeals process. 

Download important documents

• Regulations Relating to Registration: this document explains the terms and conditions applicable to our management systems certification service.

• Inspection Schemes Matrix for Regulations: this document should be read with the Regulations Relating to Registration.

• Complaints Procedure: this document explains how we manage customer complaints

• Appeals Process: this document explains how we manage appeals against certification decisions.

• ​Misuse of the Mark Procedure: this procedure defines the processes which NQA Certification Private Limited, India (NQA-India) have in place for the control of management system certification marks and references to certification.

Certificate information

NQA maintains and makes publically accessible a directory of valid certifications. Please contact us to make an enquiry about specific certifications including validity, suspension or withdrawal.

Need help?

If you have any questions about the Regulations, Payment Terms of rules please contact us.